Hotel Policy

Gardens at West Maui Hotel Policy

Welcome to Gardens at West Maui. We strive to provide a comfortable and enjoyable experience for all our guests. To ensure your stay is safe and pleasant, please review the following policies:

Check-In and Checkout

Check-In Time: Starts at 4:00 pm HST
Check-Out Time: Prior to 11:00 am HST

  • Early check-in or late check-out requests are subject to availability and may incur additional fees. Early check-ins or late check-outs must be requested 48 hours prior and receive approval from the resort manager.
Reservation and Cancellation
  • A valid credit card is required to secure your reservation
  • On refundable reservations, cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid charges. If you booked reservations using a third party, refer to the third party’s Terms & Conditions about the ability to modify, or cancel reservation.
  • Non-refundable reservations may not be refunded but may be rescheduled to a different date prior to 48 hours of arrival date.
  • Owners who are staying for their entitlement week have a 30-day cancellation without a charge. Owner discount reservations have a 14-day cancellation before arrival date without penalty.
  • Guests that have reservations under vacation packages attached to a timeshare tour must adhere to the Terms & Conditions agreed upon at the time of booking.
  • If a credit card declines at time of booking, the reservation will be cancelled automatically.
Check-in and Incidentals
  • The same credit card used at time of booking must be presented during check-in with the resort.
  • Only the primary guests are allowed to check-in for the reservation and must provide a valid government identification and credit card that is tied to the reservation.
  • Authorized guests may be allowed to check in on behalf of the primary guest. The primary guest must arrange for their authorized guest to check-in by contacting reservations or the resort before the arrival date.
  • A credit card authorization for incidentals is required and will be released upon checkout and is subject to bank processing times.
  • The Front Desk can only accept major credit cards and does not accept cash or tap to pay options.
  • Please note that a daily resort fee applies to rental reservations. This fee covers access to various resort amenities and services. Guests should be aware that this charge is disclosed in the booking price and details though some may not recall seeing it.
  • One-time amenity fees will apply to any RCI reservations
  • A one-time short stay fee will apply to any RCI reservation that is less than 7 nights.
No Show
  • A guest is considered a “No-Show” if they do not check in on the scheduled arrival date and have not modified or canceled their reservation in accordance with the hotel’s cancellation policy. Reservations will be marked as a no-show by 3:00 AM on the day following the scheduled arrival date.
  • After a no-show, Gardens at West Maui has the right to cancel no-show reservations unless guests have confirmed their date and time of arrival at the hotel.
  • The no-show fee will be either the first night’s room rate plus tax or, in the case of non-refundable reservations, the full cost of the stay.
  • Gardens at West Maui accepts payments in credit cards and debit cards.
No Smoking Policy
  • Gardens at West Maui is a non-smoking property. Smoking tobacco or marijuana, as well as electronic vaping devices are prohibited, and any evidence of doing so will incur a $750 non-refundable charge that will be posted automatically on the credit card provided at check-in. All outstanding room charges and incidentals charges are due on your departure date.
Photos and Videos Consent
  • By entering and staying at Gardens at West Maui, guests acknowledge and agree that photography or videography may take place in public areas of the property during onsite events and activities. These photos, audio recordings, or videos may be used by Gardens at West Maui and Yes& Vacations for promotional, marketing, or operational purposes. However, specific consent will be requested if audio recording, direct photographs, or video footage features an individual guest. Gardens at West Maui is committed to ensuring that all content is respectful and highlights the positive experiences at the resort.
Amenities
  • Resort amenities and facilities are to be used by registered Owners and guests, and only during the registered dates on the reservation.
Aquatics Rules
  • The following items below are strictly prohibited within the gated areas of the resort’s aquatic amenities.
  • Outside food & beverage
  • All glass containers and breakable items
  • Personal coolers
  • Personal speakers
Quiet Hours

Quiet hours are enforced from 10:00 pm to 8:00 am HST to ensure the comfort of all guests.

Safekeeping, Damage and Liability
  • Guests are responsible for any damage caused to the property during their stay.
  • Gardens at West Maui is not liable for the theft, loss, damage or destruction of any property brought by guests upon the premises or left in a motor vehicle because of theft, burglary, fire or otherwise, in the absence of gross neglect by the owner or keeper.
  • Gardens at West Maui is not liable for theft, loss, damage or destruction of any property left inside a guest room. Gardens at West Maui provides a fireproof safe in which guests may deposit property. Gardens at West Maui will not accept property to deposit for safekeeping which exceeds $750 in value or is of a size that cannot easily fit within the safe.
Parking
  • Complimentary parking is available for registered Owners and guests. Guests must register their vehicle at the Front Desk during check-in.
  • Upon check-in, please visit the Front Desk to pick up a parking pass.
  • The property is not responsible for damage or theft to vehicles while parked on the property. A parking pass is required and must be visible on the vehicle’s dashboard. Any vehicle found on the property without a parking pass, or beyond the departure date indicated on the pass, will be subject to tow at the vehicle owner’s expense.
Prohibited Activities
  • Illegal activities, disruptive behavior, or excessive noise are strictly prohibited. Guests violating this policy may be asked to leave without a refund.
  • Inebriation may result in being removed from the property, activities, amenities or venue.
  • Removal from property due to displaying any of these prohibited activities will not receive refunds for their stay.
Service Animal Policy for Hotel Guests

Service animals are defined as dogs trained to perform tasks for individuals with disabilities. Emotional support animals do not qualify as service animals.

  • No Pets Allowed: Pets are not permitted on the property or in guest rooms. Unauthorized pets will result in a $750 penalty, possible removal from the resort, and no refund.
  • Service Animal Disclosure: Please inform the resort at the time of reservation and check-in if bringing a service animal.
  • Responsibilities: Service animal handlers are responsible for the service animal’s supervision and care. Service animals must be harnessed, leashed, tethered, or controlled by voice or signal or other effective means.
  • Removal Policy: A service animal may be required to leave if it is out of control, is not housebroken, barks excessively, or is left unattended in a guest room. Guests may stay without the service animal if removal is necessary.

The resort does not provide care, supervision, or food for service animals.

Text Message Authorization
  • Owners and guests consent to SMS (text message) alerts/communications regarding the room status or stay, including resort updates, to the mobile phone numbers provided while staying on property. Standard Call, Message, and Data rates apply.
Gardens at West Maui Vacation Club Owners
  • In the event that any Gardens at West Maui Resort Policy conflicts with the rights of a Gardens at West Maui Vacation Club owner as set forth in the Gardens at West Maui Vacation Club Governing Documents and applicable law, the rights of the Owner will take precedence over this Resort Policy.